FAQ

What type of wax is used in candles and wax melts?

Our wax is a soy/paraffin blend.

What is the return policy?

A return and/or exchange will only be approved for a physical item if the item received is proven to be damaged and/or defective. For an item to be eligible for a return and/or exchange, Vista Candle Co. must receive documented proof of purchase and photographic proof of the damaged and/or defective item within 10 days of the date of delivery. Return and/or exchange requests must be sent to vistancandleco@gmail.com. In the event that a return and/or exchange resulting in a refund is approved, the refund will be issued to the payment method used at the time of purchase.

What is the cancellation policy?

Orders may only be cancelled within 12 hours of the order being placed.